1. Introduction:
This Privacy Policy delineates MAAX AI's methodologies and protocols pertaining to the acquisition, retention, processing, and dissemination of user data. Our unwavering commitment to safeguarding your data is underscored by stringent adherence to prevailing data protection standards and regulations. We are resolute in maintaining transparency in our operations and ensuring conformity with pertinent legal frameworks.
2. Purpose of Data Collection:
MAAX AI systematically aggregates and archives two categories of data:
a) Client-originated data, directly supplied during user interactions, and
b) Data dynamically generated in response to client interactions within the MAAX AI ecosystem.
The overarching objective of this data assimilation is to architect a refined conversational interface, enriching the interactivity between MAAX AI algorithms and the client's prospective inquiries. This enhancement is a bipartite process:
Machine Learning Optimization: The AI utilizes advanced algorithms to analyze patterns, learn from previous interactions, and predictively adjust its responses to future client-initiated conversations.
Manual Iterative Refinement: Conversational logs undergo meticulous scrutiny by our sales engineering team. This allows for granular extraction of insights, which in turn inform adjustments to AI parameters, fostering a consistently elevated interactional quality. To reiterate, all acquired data is maintained in silos specific to each client, ensuring there's no interspersing of data between clientele.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or loss. We use industry-standard security technologies and procedures to safeguard your information, including secure servers, firewalls, and SSL encryption.However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
3. Data Retention Period:
MAAX AI implements a systematic data retention protocol, maintaining client-specific datasets for an indefinite duration. This prolonged archival strategy is integral to the efficacy of MAAX AI's operational algorithms. By analyzing longitudinal data patterns, our system continually hones its predictive modeling capabilities, yielding progressively optimized responses to client interactions. While the default retention duration is indefinite, MAAX AI reserves the right to determine a specific retention timeframe, either unilaterally set or as mutually agreed upon with the client. In cases where a client initiates a formal data deletion requisition, such requests will be executed in accordance with our data purging procedures, while ensuring compliance with prevailing regulatory guidelines.
4. Data Security Protocols:
MAAX AI employs a multi-tiered security framework to ensure the utmost protection of client data. All datasets reside on a fortified private server within the Google Cloud ecosystem, nested within a private networking topology. Access control mechanisms, implemented via advanced firewall configurations, permit ingress solely from whitelisted IP addresses. Furthermore, sensitive elements, including passwords, undergo robust encryption processes leveraging 256-bit RSA cryptographic methods. Simultaneously, all web-based interactions with our platform are shielded by state-of-the-art 256-bit SSL encryption protocols, safeguarding data in transit against potential breaches or unauthorized access
5. Data Access and Dissemination Protocols:
At MAAX AI, we prioritize controlled and systematic access to client data, strictly adhering to need-to-know principles:
Engineering Teams:
These professionals are granted access to harness the data for multifaceted tasks including, but not limited to, constructing and refining AI models, discerning algorithmic behavioral patterns, and architecting analytical dashboards. These dashboards serve the dual purpose of apprising both our clientele and internal stakeholders of key metrics pertaining to AI efficacy.
AI Solution Specialists:
These experts delve deep into AI model responses, meticulously scrutinizing and recalibrating AI parameters. Their objective is to enhance the AI's congruence with the stipulated client objectives, thereby amplifying overall performance metrics. In scenarios necessitating partial data externalization, specifically via API integrations with platforms like LLM models or communication conduits like Sendgrid, such dissemination occurs under stringent conditions. Every external data transaction is meticulously vetted, ensuring the sanctity, security, and confidentiality of the data shard remains uncompromised. MAAX AI remains unwavering in its commitment to data security, irrespective of its storage or transmission topology.
6. User Data Access and Retrieval Protocols:
Clients retain the unequivocal right to solicit exact replicas of their data stored within the MAAX AI ecosystem. Upon receipt of such solicitations, MAAX AI commits to initiating a comprehensive review, grounded in pertinent legal considerations, and furnishing the requested data within a period not exceeding 30 calendar days. All formal data access requisitions should be directed to our dedicated channel at support@maax.ai. It's noteworthy that a majority of client-specific datasets are readily accessible and can be perused directly via the MAAX AI analytical dashboard.
7. Third-party Disclosure and Data Dissemination Protocols:
MAAX AI upholds a stringent non-disclosure ethos concerning client data. We assert that no client-specific data is disseminated, transferred, or shared with third-party entities unless explicitly delineated in this agreement or any supplementary documents annexed hereto. Our vetting procedures for data transmission are rigorous, ensuring that only the pre-approved, contractually obligated third-party services gain access under strict compliance and security parameters. Such protocols reinforce our unwavering commitment to safeguarding client data, bolstering trust and ensuring transparent, professional engagements.
8. Cookie Usage and Digital Footprint Management Protocols:
Effective from 25th August 2023, within the digital architecture of MAAX AI, we've integrated the sophisticated Tapfiliate cookie mechanism. This technology is meticulously designed to decipher the genesis of sign-ups, specifically identifying if they stem from a MAAX AI Affiliate referral conduit. It's paramount for our clients to understand that this cookie deployment is strategically curated to focus solely on corporate entities registering with MAAX AI. Prospective clients or users remain untouched and exempt from this tracking paradigm, reflecting our unwavering commitment to user-centric data privacy and precision-targeted technological implementations.
9. Safeguarding Minors' Information:
At MAAX AI, we staunchly champion the principles of digital safety, particularly as it pertains to minors. We maintain stringent data collection protocols to prevent the inadvertent accumulation of information from individuals under the age of 19. In the exceptional circumstance where data from such demographics is unintentionally secured and brought to our attention, we swiftly initiate comprehensive purging measures to expunge the data, underscoring our unwavering commitment to data integrity and the safeguarding of minors.
10. Privacy Policy Revision and Notification Mechanisms:
To bolster our dedication to transparency and client trust, any alterations or refinements to this Privacy Policy will be meticulously documented and communicated to our esteemed clientele. This communication will be executed via electronic mail, ensuring our clients remain abreast of any evolutions in our data management and privacy practices.
11. Data Integrity Breach Contingency Protocols:
While we implement rigorous security measures, in the improbable scenario of a breach in data integrity, our primary concern is our clients' information security and trust. In adherence to best practices, any client potentially impacted will receive a detailed communication elucidating the breach's nature, severity, and the exact temporal footprint. This communication will be dispatched via email within a maximum span of three business days from the moment our internal team identifies the breach.
12. Communication and Support Channels:
At MAAX AI, we deeply value open dialogue and the assurance it offers our clients. Should you harbor any reservations, inquiries, or require clarifications pertaining to data stewardship or any other facet of our operations, we warmly invite you to engage with our dedicated support team. Please direct your correspondence to support@maax.ai, where our specialists stand poised to assist you.
13. International Data Transfer and Management Protocols:
MAAX AI is anchored by a globalized digital infrastructure. Although our primary data servers are strategically domiciled in the United States, we leverage the unparalleled reliability and security of the Google Cloud service to orchestrate any cross-border data transmissions. Our alliance with such esteemed cloud infrastructure ensures the seamless, secure, and compliant handling of data across international boundaries, always in alignment with prevailing data protection regulations.
14. Data Collection and Client Autonomy Mechanisms:
Recognizing the dynamic nature of data requirements, as of 25th August 2023, MAAX AI is calibrated to accumulate only indispensable data, tailored to serve our clientele effectively. We remain vigilantly attuned to the evolving digital landscape and client needs. Should our data collection paradigm necessitate alterations in the future, we pledge to provide our clients with robust opt-out mechanisms. These tools and any associated changes will be lucidly articulated and dispatched to our clients via electronic correspondence, underscoring our unwavering commitment to transparency and client autonomy.
15. Stance on Data Monetization and Integrity Assurance:
At MAAX AI, our ethos is steered by the principle of unwavering client trust. In adherence to this tenet, we categorically abstain from any commercialization or sale of client-specific data. Our operational frameworks are meticulously designed and are in constant alignment with industry-leading best practices. This operational excellence ensures the resolute security, privacy, and confidentiality of all entrusted data, fortifying our pledge of preserving the sanctity of client information.
16. Jurisdiction and Applicable Law:
This Privacy Policy, as well as any disputes arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of laws principles. The parties irrevocably agree that the courts located in Vancouver, British Columbia, shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Privacy Policy or its subject matter or formation, including non-contractual disputes or claims. By using MAAX AI services, you consent to the jurisdiction and venue of such courts and waive any objection to such courts based on grounds of forum non conveniens or any similar grounds.
17. Consent:
By using MAAX AI's services and providing us with your data, you explicitly consent to the collection, processing, and storage of your data as outlined in this Privacy Policy.
1. Informed Consent: We commit to obtaining informed consent from our clients. Before you provide any data, we will ensure you fully understand which data we're collecting and how it will be used.
2. Consent Withdrawal: At any point during your engagement with MAAX AI, you have the right to withdraw your consent. Withdrawal of consent can be initiated by contacting us at [support@maax.ai](mailto:support@maax.ai). Please note that withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. Additionally, some services might be affected or become unavailable upon consent withdrawal.
3. Explicit Consent for Sensitive Data: For any data that could be considered especially sensitive or private, we will always seek explicit consent separately, ensuring that you are fully aware of what you're consenting to.
4. Age of Consent: By providing us with your data, you declare that you are over the age of 19, or have obtained legal parental or guardian consent to do so. We do not intentionally collect or process data from those under 19 without this consent.
5. Changes in Purpose: If we wish to use your personal data for a new purpose not covered by this Privacy Policy, we will provide you with a new notice explaining the new use and setting out the relevant purposes and processing conditions. We will seek your prior consent to the new processing.
18. Data Transfer Mechanisms and Safeguards:
MAAX AI is committed to ensuring the secure and compliant transfer of client data across borders. Our transfer mechanisms and safeguards are in place to ensure that all data remains protected and treated with the utmost care, regardless of where it is processed.
Standard Contractual Clauses: Where data is transferred outside of its originating jurisdiction, and in the absence of an adequacy decision, we will ensure that such transfers are subject to Standard Contractual Clauses or other approved transfer mechanisms as defined by applicable data protection laws.
Data Encryption: All cross-border data transfers are encrypted using state-of-the-art encryption methodologies. This ensures that the data remains confidential and secure during transmission.Google Cloud Compliance: Our reliance on Google Cloud for data storage means that we benefit from their robust global infrastructure and established framework for regulatory compliance. You can read more about Google Cloud's compliance offerings at their official website.
Transparency: We will remain transparent about where your data is stored and processed. Should there be any changes to our data transfer mechanisms or associated partners, clients will be informed promptly.
Third-party Verification: To further guarantee the security of cross-border data transfers, we might, from time to time, engage with third-party experts to audit our data transfer safeguards, ensuring they are up to date with industry best practices and legal standards.
19. Third-party Links and Services:
Our product interfaces with various third-party services to augment its functionalities. Specifically, this product uses the Census Bureau Data API. It's imperative for users to understand that while we utilize this API, we are neither endorsed nor certified by the Census Bureau
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at
support@maax.ai.
